COVID-19

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GOVERNMENT GUIDANCE FOR AGENTS

  • Agents should ask whether any party is showing symptoms or has been asked to self-isolate before going ahead with any viewing, or visits to offices.
  • Agents should operate using an appointment system for visits to their offices and when conducting viewings.
  • Agents should not carry out any open house viewings.
  • Agents should strongly encourage clients to view properties virtually in the first instance and then only physically inspect properties which they have a strong interest in.
  • Agents can accompany physical viewings and seek to maintain a minimum of 2 metres distance from others wherever possible. Where social distancing is not possible and the visit is within an enclosed space, they should consider wearing a face covering in line with government guidance.
  • Where they do not accompany the visit, they should make sure that both buyers and sellers clearly understand how the viewing should be conducted safely.
  • Agents should not drive clients to appointments.
  • All parties viewing a property should wash their hands with soap and water (or hand sanitiser if not available) immediately after entering the properties, with internal doors opened and surfaces having been wiped down before they enter. Separate towels or paper towels should be used if possible and washed or disposed of safely after use.
  • Agents should do what they can to promote flexibility when arranging move dates, for example advising clients to ensure contracts have explicit terms to manage the timing risks presented by coronavirus.
  • Agents should work with their clients and other agents to broker a new date to move where sales are due to complete and one of the parties falls ill with coronavirus or has to self-isolate.
  • Agents should ensure that any keys are appropriately cleaned before handover.

GOVERNMENT GUIDANCE FOR VIEWERS

  • People who have coronavirus or are self-isolating with their family member should not leave their home to either move home, or undertake property viewings.
  • All physical viewings should be limited to members of the same household
  • When physically viewing properties, where possible, you should avoid touching surfaces, wash your hands regularly, and bring your own hand sanitiser. The number of people on a viewing should be minimised to those from your household that absolutely have to be there. If you need to be accompanied by small children, you should try to keep them from touching surfaces and ensure they wash their hands regularly.
  • Anyone involved in any aspect of the home moving process should practice social distancing in line with public health advice.

GUIDANCE FOR VENDORS

  • Open windows to ventilate the property.
  • Open all internal doors so viewers don't have to touch them.
  • Open front and back door, where possible without blowing shut.
  • Stay 2m from viewers at all times.
  • Ensure only 1 person is present, if at all possible. If not, other family members should stay outside/in one room etc
  • Ensure viewers either wash their hands or use hand sanitiser when entering and leaving.
  • Encourage viewers to save questions until they're outside and can talk at a 2m distance, or to phone the office.
  • Encourage viewers not to touch anything unnecessarily.
  • After viewers have left, wipe down surfaces – door handles, light switches, window handles.